A woman ran a garden store that had been in the family for three generations. For as long as anyone could remember, the garden store’s business was always great and the owner and staff were happy and cheerful. People often said, “Who wouldn’t be happy with the kind of business they’re doing?” When anyone new came into the garden store, they’d notice that all the staff wore a big badge that read, Business Is Great! Everyone who saw the badge for the... [read more]

If you’re complaining to your friend or significant other about an unsatisfactory product or service, stop complaining to them – and put your complaint in writing.  It’s well worth your time:  At best you’ll get an appropriate response from the supplier or service provider and possibly help them correct a problem; at worst, you’ll have downloaded your negative thoughts to paper or email instead of carrying them around.  Here’s how to complain... [read more]