Excellent customer service comes from people who care, not company policy. Take this example of a front-desk clerk at Walt Disney World’s Polynesian Village resort. As a guest was checking out, she told the desk clerk that she had a wonderful visit but had been heartbroken when she lost several rolls of film she hadn’t yet        developed. The clerk not only sympathized with the guest, she also told the woman to leave a couple of unused rolls.... [read more]