Excellent customer service comes from people who care, not company policy. Take this example of a front-desk clerk at Walt Disney World’s Polynesian Village resort. As a guest was checking out, she told the desk clerk that she had a wonderful visit but had been heartbroken when she lost several rolls of film she hadn’t yet        developed. The clerk not only sympathized with the guest, she also told the woman to leave a couple of unused rolls.... [read more]

We've all heard that eating a good breakfast is important in the morning. Here are a few other aspects of a morning routine that can enhance your day, too: Have a happy thought. When you first wake up, even before you get up, think a happy thought. Think about what you're grateful for, or what you're looking forward to about the day. Ignore creeping doubts for now. Take deep breaths. The oxygen will fire up your neurons and enhance your mood. Stretching, yoga, or brief... [read more]