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Heroic Customer Service

Friday Feb 1st, 2019

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Excellent customer service comes from people who care, not company policy. Take this example of a front-desk clerk at Walt Disney World’s Polynesian Village resort. As a guest was checking out, she told the desk clerk that she had a wonderful visit but had been heartbroken when she lost several rolls of film she hadn’t yet        developed. The clerk not only sympathized with the guest, she also told the woman to leave a couple of unused rolls.... [read more]

Unexpectedly Healthy

Friday Feb 1st, 2019

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You may want to give gum-chewing a second thought. Researchers say chewing stimulates signals in the learning center of your brain and may help you save your memory as you age. Chewing gum also burns 11 calories an hour. Here are some other foods that have healthy surprises: Tea is good for your bones. Researchers first thought that because tea contained caffeine it would deplete the calcium supply, which could lead to weaker and brittle bones in old age. But more recent research proved... [read more]

Where We Live

Friday Feb 1st, 2019

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Making any kind of prediction about the real estate market is a risky proposition. The website of Housing Finance magazine, though, cautions readers to be wary of these age-based assumptions: Generation Y doesn’t want to buy a house. In fact, one survey of over 1,200 members of Generation Y found that about 36 percent already own a house, and 70 percent of those who don’t own a home expect to buy one by their early 30s. Baby Boomers want “Independent Senior... [read more]

Passion for Learning

Thursday Feb 21st, 2019

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Socrates was once approached by a man who asked the great teacher to help him to become a better student. The master took the would-be student into the water and suddenly pushed him under and held him there. Surging to the surface, out of breath, the young man gasped, “Why did you do that?” Socrates answered, “When you want to learn as badly as you wanted to breathe, you will.”   [read more]

Think Before You Compliment

Thursday Feb 21st, 2019

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As a professional photographer, Julie took a lot of pride in her work. One evening she was at a dinner party with a master chef. The chef asked to view some of Julie's images, and afterwards complimented her. “These are really good," he told her. “You must have a great camera to get shots this nice.”    After dinner, Julie complimented the host on his wonderful food. “That dinner was excellent,” she said. “You must have some high... [read more]

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